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Case study

Driving innovation with new revenue cycle services

One organization decreased uncompensated care, increased loyalty and patient satisfaction, and connected patients with more funding sources.

Driving innovation and improving care access

As part of its mission to be the community health care leader, one organization provides service to all consumers — regardless of their ability to pay. Achieving this goal in a fiscally sustainable manner has proven challenging. The health system treats close to 60,000 emergency cases annually — including many patients with financial need. These factors, along with escalating patient financial responsibility, resulted in substantial volumes of uncompensated care.

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